About the Role
We are seeking a Product Manager – Merchant After-sales (B2B Platform Services) to lead the strategy, design, and optimisation of Joybuy’s merchant after-sales ecosystem across Europe.
This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full-managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust.
What You’ll Do
* Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation.
* Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution.
* Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery.
* Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness.
* Partner with tech and platform operations teams to design data-driven, scalable solutions that balance platform governance with merchant experience.
What You’ll Bring
* Bachelor’s degree (or higher) in Business, Supply Chain, or related field.
* Proven experience in merchant after-sales management, e-commerce product operations, or platform service design.
* Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed).
* Excellent English communication skills and ability to collaborate across diverse, global teams.
* Strong user-centric, data-driven mindset with an eye for operational excellence and efficiency.
* Hands-on, results-oriented, and adaptable in a fast-paced, international e-commerce environment.
Why Join Us
* Play a key role in building a next-generation B2B after-sales platform across Europe.
* Collaborate with leading e-commerce players to innovate and streamline merchant operations.
* Be part of a global, high-performing team focused on merchant satisfaction and platform success.
Shape the Future of Merchant Services in E-commerce
If you’re passionate about developing scalable systems and empowering merchants to deliver exceptional after-sales experiences, we’d love to hear from you.
* Apply now and join us in redefining B2B platform excellence across Europe.