Main responsibilities:
- Process communication in and out of the department through a range of media including post, telephone and email enquires ensuring processing promptly and reviewing requests on a daily basis to agreed internal SLAs.
- View downloaded camera offences ensuring that they meet the requirements for prosecution and discontinuing the offence where appropriate. Where required, support the wider Road Crime Unit in areas of demand by undertaking processing support work outside of immediate department. This will also include maintaining a working knowledge for all associated departments within Roads Policing Support. Attend court as a prosecution witness if required.
- Support and resolve queries from members of the public; deal with queries in a fair and professional manner, escalating more complex or serious issues to the appropriate team leader or relevant RPU staff and being aware of any potentially fraudulent activity so as to identify criminality at an early stage.
- Maintain a good understanding and working knowledge of systems and process maps to support interrogation and navigation to complete required case specific tasks efficiently and effectively. Develop and maintain knowledge of all required police systems and a willingness to embrace future system upgrades and developments.
- Input and retrieve data using police systems efficiently and accurately meeting the required performance levels, working at times under pressure to complete work volumes. Undertake initial investigation enquiries using those systems to establish if an alleged offender can be traced or identified and whether offences/activity can be linked to determine whether there is a pattern of criminal behaviour.
- Undertake checks against process maps as part of case progression and complete relevant escalation reports as appropriate to allow for full and thorough investigation of offences. Identify victims through interactions with the public and escalate these cases for further investigation in line with force plan "supporting victims".
Necessary experience:
The post holder requires a good level of general education to GCSE Level including English.
The post holder will be able to demonstrate evidence of possessing a good standard of written communication and the ability to review and assess requests for information. Furthermore, they will need to ability to extract and present data.
Good keyboard skills and understanding of Microsoft Office Packages and at least 6 months office administrative experience are required, as well as having the willingness to learn a wide range of computer applications including typing skills. It would be advantageous to have knowledge of the data protection act.
Systems knowledge will also be a benefit in relation to PNC, STORM, Intelligence, etc.
The post holder will need to become proficient with CRASH, the recording system for all road collisions.
Roads Policing Process Support Officer Roads Policing Process Support Officer Roads Policing Process Support Officer Roads Policing Process Support Officer Roads Policing Process Support Officer Roads Policing Process Support Officer