IT Support Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based housing firm on a permanent basis.IT Support Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all staff• Responding to incoming incidents and requests at first point of contact reported via allmediums• Ensuring all incidents and requests are accurately recorded at the time of being reportedand responded to within a set Service Level Agreement• Maintaining and updating incidents and requests in your own as well as the Service Deskticket queuesIT Support Analyst / 1st Line Support AnalystAttributes/Skills:• Good troubleshooting and analytical skills• Knowledge of Windows 10, Intune and Microsoft Office 365• Understanding of PC Hardware and operating systems• Awareness of using Active Directory• Experience of logging tickets in ITSM call logging softwareIT Support Analyst / 1st Line Support Analyst