Whats in it for you? Opportunity to lead and develop a high-performing customer service team Play a key role in driving revenue growth and service excellence Join a progressive, values-driven organisation Full product training provided Varied role with cross-functional collaboration Must haves 2 years experience in a Team Leader or Supervisor role within a customer support environment Strong communication and interpersonal skills Proven ability to lead, motivate and monitor team performance against KPIs Excellent problem-solving skills with the ability to think on your feet Strong organisational and time management skills Experience using CRM systems Analytical skills to review data and identify trends Proficiency in Microsoft Office, particularly Excel, Word and Outlook Detail-oriented approach with a commitment to high-quality service Nice to haves Knowledge of industrial products or technical sales environments Familiarity with customer support software and tools Understanding of customer service best practice So, what will you be doing? Leading and mentoring a team of Customer Service Representatives Monitoring KPIs and driving performance to meet or exceed sales targets Reviewing and improving internal processes to enhance efficiency and service standards Acting as a first point of contact for customers via telephone and email Ensuring orders are processed accurately and efficiently Resolving customer queries and escalating complex issues where required Collaborating with Area Sales Managers to optimise order conversion Supporting outbound calls and following up on quotes to secure new business Maintaining accurate CRM records and overseeing reporting for senior management Ensuring documentation and departmental processes are kept up to date Helpful extras Empathetic and professional approach to customer interactions Ability to multitask and prioritise effectively Proactive mindset with the ability to work independently and within a team Interested? Send your CV to i2i Recruitment today! Our mission of Making Recruitment Personal also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if its successful.