Duties and Responsibilities of the Post: Reception To ensure that all visitors and telephone callers to the practice are greeted professionally and telephone calls are managed appropriately. Making appointments on SystmOne, prioritising patient expectations and booking accordingly. The post holder will action front desk tasks in a timely manner. Prescription Desk & Tasks The post holder will process prescription requests in a timely manner, liaising with the relevant other teams where needed.
Other duties include actioning prescription tasks, promote online ordering for repeat medications. The post holder must work as part of a team, have the ability to organise and prioritise their own workload on a day to day basis, and observe strict rules about confidentiality at all times. Reports To follow the protocol for logging and running patient reports as requested. Ensure appropriate costs are aligned with each report.
Data Entry (in training) The post holder will maintain a manageable workload that comes through the workflow, the workflow will be checked regularly and processed within the timescales set. Any items that need actioning followed up or investigating will be carried out within the correct processes, ensuring clinical data is directed to relevant teams with a clear guidance of expected outcome. ADHOC Duties: Any other duties requested by the partners or management. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Skills, Knowledge & Experience Work accurately and methodically Meet deadlines Use medical terminology Pay attention to detail Work in a team but use their own initiative Work with all types of people Be helpful and reassuring if dealing with patients and their families Excellent keyboard skills IT skills Good spelling and grammar Organisational skills Previous work in a GP practice an advantage Working within busy environment Dealing with general public Experience of using clinical systems such as SystmOne Keep updated records of appropriate recalls Any other administrative work as required by the practice, or partners.
Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safety, Health, Environment and Fire (SHEF) This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety. Confidentiality The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care.
They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.