Senior Account Manager - Export
Working within a specialist EDM, machining and grinding operation in the West Midlands, our firmly established client is seeking an experienced Senior Account Manager with specific international exposure, ideally within the aerospace/defence manufacturing environment. French speaking candidates are preferred.
To support their ongoing Group activities and growth with customers in North America and Europe, the role will be based at their HQ site in Halesowen (West Midlands) and the Senior Account Manager will lead and manage the company’s internal international customer engagement ensuring the successful management and growth in export sales, as well as ensuring excellent communication, compliance with global regulations and the smooth running of supporting internal processes.
Working closely with the Head of Business Development and their sister sites in the UK/US, the successful candidate will manage and further develop relationships with overseas customers from within the UK office. You will be responsible for handling inbound export enquiries, converting leads into sales, supporting external sales teams, and ensuring excellent customer service throughout the international processes.
Duties will include:
Respond to international customer enquiries and provide quotations – typical values between £3k and £5k
Maintain and grow existing export accounts through regular proactive follow up and contact and relationship building
Process export orders accurately and efficiently, liaising with the Manufacturing and Supply Chain teams to monitor expected delivery dates and communicate to keep the Export Business Development Manager and Customers informed of progress
Track sales performance and report on KPIs, identify trends on Key Accounts and provide feedback on Customer insights
Work with Customers to establish forecasted demand and where necessary work with internal stakeholders to maintain appropriate stock levels and operational capacity in the system.
The successful candidate will have:
Proven experience in export market engagement – ideally with complimenting knowledge of export/import requirements
Strong customer service and relationship management skills
Excellent written and verbal communication
Proficient skills in ERP and CRM systems, being able to run reports from the ERP system and handle large volumes of data (e.g. using Pivot tables in Excel)
Foreign language skills (French, Spanish, German) - desirable
Experience in a Manufacturing environment where possible, aerospace and/or defence or similar
Key Competencies:
Commercial awareness
Attention to detail
Problem-solving
Team collaboration
Resilience and adaptability
This is a site-based role and may include international travel on an occasional basis. This is an initiative-taking and customer facing position and therefore ‘professional customer engagement’ experience is required.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included