Customer Journey Manager
Duration - 6 Months
Location - Halifax / Edinburgh / Remote
Summary
My high-profile banking client is seeking a Customer Journey Manager to join their team based at their Halifax offices on a hybrid basis (2 days a week on-site) on an initial 6-month contract with potential extensions.
We are excited to offer an opportunity for a skilled Customer Journey Manager (CJM) to support our client's Cloud Integration CJM Team. As a CJM, you will lead customer journey activities within your Lab/Team, which may involve working with a small team of CJMs.
The client is a leading bank focused on enhancing operational resilience across people, process, data, and technology.
This role offers two positions: one permanent and one for a six-month secondment. The company values diversity and inclusion, aiming to reflect the diversity of their customer base.
Key Responsibilities:
* Collaborate with the team and product teams to understand, measure, and orchestrate Customer Journeys, especially focusing on technology and integration.
* Interpret insights and incorporate them into prioritisation and design decisions.
* Assess the effectiveness of end-to-end customer journeys from both customer and business perspectives.
* Participate in team stand-ups and retrospectives, contributing to continuous improvement.
* Work closely with customers and Product Owners to ensure successful project delivery.
* Stay informed about industry trends and adapt to drive change and innovation.
* Analyze data independently using predetermined tools and methods to solve problems and generate insights.
* Embrace uncertainty and adapt to changing circumstances, continually evolving skills.
* Proficient in Agile methodologies and processes like Backlog Refinement, Retrospective, and Sprint Review.
* Build and maintain relationships with senior stakeholders and partners.
* Lead and mentor a small team of CJMs.
* Passionate about analysis and applying techniques to achieve positive outcomes.
* Have a background in infrastructure or technology change.
* Understand systems thinking and promote it within the team.
If you're seeking a challenging and evolving role in a growing field, this is an excellent opportunity. The client supports personal development and encourages a collaborative learning environment.
Apply now to join an industry-leading organization as a Customer Journey Manager!
Pontoon is an employment consultancy committed to diversity and inclusion. We support reasonable adjustments at any stage; please let us know how we can assist.
#J-18808-Ljbffr