This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn. The Shropshire, Telford & Wrekin (STW) Talking service has an opportunity for an Admin Deputy Team Lead to join the service based in Telford. In this role you will support the Admin Team Lead with day-to-day supervision of the administration team to ensure administrative needs are met to the required standards. You will ensure patients and all contacts to the service are dealt with in a friendly and professional manner and that the experience is positive. You will drive the delivery of efficient and accurate processing in the booking of patient appointments, ensuring all clinics are booked to full capacity. You will support the team administrators with processes, issues and training needs, including training of new members of the team. You will deputise for the Admin Team Lead as required with sickness, disciplinary, capability or grievance issues.
Responsibilities
* To support the Team Lead of the Administration team, including planning and implementation of duty rosters as required. Responsibility for ensuring all duties are covered and staff are fully utilised to ensure effective operation of services. To cover such duties of other staff in their absence as directed.
* Ensure that the Department's Standard Operating Procedures are followed by the Administration team. Archiving and retrieval processes are managed, following Information Governance guidelines.
* Assist the Manager with staff recruitment and selection process and training of new staff.
* Provide induction and execute training of new staff, ensuring all necessary skills gaps are identified and met.
* Coach, develop, motivate and review individual team member's performance in order to meet the agreed standards set by the manager.
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