Job Title: Customer Success Manager (Online) Location: Belfast -BT3 Salary and Benefits: Competitive with excellent benefits. Hours of work: Office Based Role- 9am- 5.30pm –flexibility offered Employment Type- Permanent Nominate Recruitment are thrilled to be partnering with one of Northern Ireland’s most successful Digital Print company. Due to continued growth, they are seeking a Customer Success Manager to join the team. You will build strong relationships with high-value corporate and business clients, engaging proactively before and after their orders to ensure exceptional customer satisfaction. Duties will include: * Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth. * Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities. * Ensure smooth onboarding and rollout for new customers, helping them realize the full value of our products and services. * Identify and re-engage declining or lapsed customers, using insights to win back their business. * Collaborate with internal teams by sharing customer feedback and requests to drive continuous improvement. * Manage customer inquiries across phone, email and web chat channels, ensuring timely and effective The Right Fit: • Customer-centric mindset with proven experience in building relationships with business and corporate clients. • A true team player who enjoys working in a team and is comfortable managing a high volume of interactions with speed and accuracy. • Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach. • Minimum 2 years’ experience in customer success, retention, or CRM roles, preferably in e-commerce. • Strong organizational skills with the ability to manage multiple priorities simultaneously