The Account Manager plays a pivotal role as the primary point of contact for small to mid-sized accounts, ensuring campaigns are delivered on time, on budget, and to a high standard. You will work closely with internal teams and specialist departments, providing clear direction and driving collaboration, while developing strong client relationships and a deep understanding of client business objectives.
Client Relationships
- Act as the primary day-to-day contact for small to mid-sized accounts, building strong relationships with client marketing teams and operational stakeholders.
- Proactively manage client expectations, clearly communicating updates, risks, and opportunities.
- Lead weekly status calls and monthly performance meetings, ensuring conversations are actionable and outcomes are delivered.
- Gain a clear understanding of client business objectives to inform strategies and campaign planning.
Organisation & Planning
- Take ownership of account organisation, managing multiple tasks and priorities across teams and projects.
- Ensure internal and client-facing roadmaps are accurate and kept up to date at all times.
- Prepare and circulate clear agendas ahead of meetings, and follow up with notes, next steps, and contact reports to drive accountability and progress.
- Proactively manage timelines, budgets, and resources to meet both client expectations and agency standards.
Campaign Delivery
- Oversee the delivery of campaigns across all relevant channels, working closely with specialists to ensure output meets briefs and KPIs.
- Monitor performance, identifying areas for optimisation and supporting the development of strategies to improve results.
- Ensure reporting cycles are maintained and that insights are translated into clear, actionable recommendations for clients.
Financial Management
- Support the management of budgets, ensuring accurate tracking, forecasting, and reporting to maintain profitability.
- Identify initial opportunities for upsell and cross-sell, providing recommendations to senior team members.
Team Collaboration & Delegation
- Act as the bridge between client services and specialist teams, ensuring tasks are clearly briefed and delivery expectations are met.
- Delegate tasks to Account Executives, providing clear instructions, feedback, and development guidance.
- Collaborate with Senior Account Managers, Account Directors and Senior Account Directors on larger strategic projects.
Strategy Support
- Contribute to strategy development by providing data-driven insights and recommendations, supporting senior team members in building integrated marketing plans that ladder up to client business goals.
We are looking for a proactive and detail-oriented Account Manager to join our Client Services team, supporting the day-to-day management of client accounts and delivery of high-quality, integrated marketing campaigns. This role is ideal for someone with 2-3 years' experience who is ready to take the next step in their career by building strategic thinking skills and commercial awareness, while gaining exposure to senior-level client management.
Qualifications
- 2-3 years' experience in an account management or marketing role, ideally within a digital or integrated agency environment.
- Strong organisational skills with the ability to manage multiple tasks, stakeholders, and priorities.
- Confident communicator, able to lead client conversations and present performance results or proposals.
- A head for numbers with strong analytical skills, using data to inform decisions and evaluate campaign performance.
- Knowledge of digital marketing channels and ATL channels and how they work together to drive results.
- Collaborative and team-focused, with excellent relationship-building skills internally and externally.
- Strong attention to detail and commitment to delivering work to a consistently high standard.
- Commercial awareness, with an understanding of budget management and the ability to spot growth opportunities.
We're committed to our people. You'll receive a competitive benefits package including:
- 25 days of holiday (increasing by one day per year of service up to 30), plus bank holidays
- Healthcare cash plan
- A generous company pension scheme
- Life assurance cover
- A truly flexible, hybrid working model
- Regular company-wide social events
