Job Title:Senior Credit Manager
Department:Collections & Recoveries
Salary:Up to £52,000 (depending on your experience)
Type:Full-time, 37.5 hours/week
Location:Hybrid (min. 3 days a week in Peterlee)
Start:ASAP
Fancy Making a Real Impact?
If you’re a seasoned Credit Manager and live within easy reach of Peterlee, we’d love to hear from you! Join our energetic team and help us shake up the utility industry.
Quick Look at Us
At Everflow, we’re all about redefining water and waste services—making them smarter, greener, and more efficient. We’re a fast-growing, award-winning company that loves innovation and values everyone bringing their authentic self to the table. Plus, we’ve got some pretty cool perks... but more on that below.
What’s the Role?
As our Senior Credit Manager, you’ll lead our Collections and Recoveries squads, crafting smart credit strategies that boost collections, cut down on bad debt, and make life easier for our customers. You'll work closely with loads of teams to keep things running smoothly and find new ways to improve how we do things.
Here’s What You’ll Do:
* Lead, motivate, and support our Collections and Recoveries teams.
* Work with the Head of Customer Contact to shape our credit strategy.
* Help improve direct debit sign-ups and increase collection rates.
* Keep external debt collection costs in check without hurting results.
* Collaborate with data scientists to build helpful, real-time risk dashboards.
* Tweak processes, manage budgets, and inspire a culture of continuous improvement.
What We’re After:
* Solid experience in credit management.
* Great with data (SQL skills are a plus!) and good at analysing and reporting.
* A strategic thinker with a proactive vibe, who loves leading teams.
* Someone who’s detail-focused, reliable, and always aiming to improve results.
* A big personality – someone who can inspire, motivate, and drive change.
What’s in It for You?
* Competitive pay, reviewed each year
* Up to 7% pension contribution
* Plenty of opportunities to grow and learn
* Quarterly bonuses and fun rewards
* 25 days off plus bank holidays (and options to buy/sell days)
* An extra celebration day for your special occasion
* Up to 3x your salary in life insurance
* Healthcare cash plan for dental, optical, physio… you name it
* On-site gym, café discounts, social events, and more
* Hybrid working, after your probation
* Free breakfast, on-site parking, and a cycle-to-work scheme
Interested?
* Send us your CV, and let’s chat about how you can help us take Collections & Recoveries to the next level!
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