About The Role
We are looking for a dedicated and compassionate Dementia Adviser (Telephone) to join Alzheimer’s Society Dementia Support Line. You will be part of a collaborative and supportive homebased telephone team, playing a crucial role in helping people navigate the complexities of dementia. This is an exciting and rewarding opportunity to make a real difference in the lives of those affected by dementia, providing essential advice and guidance at some of their most challenging times. We strive to help maintain independence, improving sense of well-being, and giving people more control of their own lives.
About you
Join us in making a real difference in the lives of people living with dementia and their carers. This is a wonderful opportunity to offer meaningful support and guidance, helping individuals stay independent and feel more in control of their lives. We believe in a person-centred approach - tailoring our support to each person's unique needs, goals and aspirations. We are there to provide the most appropriate information, guidance, and encouragement every step of the way. The successful individual will join a large team of over 60 passionate and knowledgeable Dementia Advisers, supporting people throughout their journey with Dementia, from pre-diagnosis to end of life.
What you’ll need:
1. The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding both over the phone and via email.
2. The ability to support people affected by a diagnosis of dementia to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
3. You will be able demonstrate your skills being proactive, organised, and able to work both independently and as part of a larger team.
4. Strong IT skills for inputting detailed, factual case records on a client database and using virtual meeting software (Teams / Zoom).
5. Flexibility to work some evenings (till 8pm) and weekends on a rota (this will be approximately 1 weekend every 5 weekends). We offer our telephone service on bank holidays, these are paid back in lieu on a when covered on a rota basis.
What you’ll focus on:
6. Your primary role will be to receive and make inbound and outbound calls to those across the UK as well as support in managing a national email inbox, whilst ensuring the support you provide is personalised and tailored to the individual you are talking to. This could include the person living with dementia, family or friends.
7. Being a trusted, first point of contact for people affected by dementia, providing information on a wide range of topics, vital services and signposting as appropriate whilst improving people’s sense of well-being, ultimately giving them more control over their lives and decisions.
8. Maintaining confidential and detailed computerised records of conversations with people affected by dementia, their families and carers.
This is a homebased role, however if you live near any of our offices (Birmingham, Belfast or Warrington), we could offer a hybrid role if preferred.
About You
About Alzheimer's Society
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