Job title
Customer Account Coordinator
Function
Customer Care, Customer Services
Location
Ripponden
Reports to
Customer Service Manager
Responsible for staff
N/A
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview
Youll be working in a team of dynamic and confident Account Co-Ordinators who have expert contract knowledge with our top customers. You will own your clients contracts ensuring you provide outstanding service, act as the customers internal representative and be tenacious in dealing with your customers requests and issues, providing a one stop shop for our top customers.
The contact you have with our customers will ensure we retain and grow the relationship by proactively highlightin...