Job Title: ICT Service Desk Analyst Location: Jubilee House, Falconers Chase, Wymondham, Norfolk, NR18, Initially office-based for 3 months, with potential for hybrid working thereafter Contract: Temporary, Full-Time Hours: Monday – Friday, 08:00–17:00 (No weekends or bank holidays) Rates: PAYE £15.36 per hour | Umbrella £19.57 per hour About the Role: Service Care Solutions are recruiting on behalf of Norfolk & Suffolk Constabularies for an experienced and motivated ICT Service Desk Analyst. This is an exciting opportunity to join a busy service desk team, providing essential first-line support across a dynamic policing environment. Key Responsibilities: Provide a single point of contact for all ICT-related enquiries Deliver telephone, live chat, desk-side, and self-service support Undertake initial incident diagnosis and resolve where possible at first contact Escalate complex issues to the 3rd line support team as appropriate Monitor incidents to ensure resolution within SLA timescales Install and configure desktop software Administer ICT accounts in line with policy Contribute to process improvements and documentation Liaise with 3rd-party suppliers when needed Support ongoing service development and uphold ITIL best practicesEssential Criteria: Proven experience in a call centre or IT support environment Working knowledge of Microsoft Windows and Microsoft Office products Excellent verbal communication skills with confidence liaising at all levels Strong literacy, analytical and problem-solving abilities Understanding of ITIL and Service Desk Institute (SDI) best practiceDesirable: ITIL v3 Foundation Certificate SDI Service Desk Analyst QualificationAdditional Information: Initially office-based for 3 months, with potential for hybrid working thereafter This role supports both Norfolk and Suffolk ConstabulariesHow to Apply: To express interest or find out more, contact Lewis Ashcroft at: (url removed)