Job Title: Claims Handler
Location: Maidstone, Kent
Department/Team: Claims
Contract Type: Permanent
Working Hours: Full-Time
Working Type: Office-Based / Hybrid
Line Manager: Claims Manager
Team Overview
The Claims Team is dedicated to delivering exceptional client experiences by building strong relationships with insurers, suppliers, and brokers. The team manages claims across both delegated and non-delegated portfolios, working closely with internal service teams to ensure smooth processes and consistent outcomes.
Position Overview
As a Claims Handler, you will support clients through the claims process, ensuring fair outcomes and excellent service. You will manage a varied caseload spanning construction-related risks as well as wider commercial and personal lines.
Key Responsibilities
Client Service & Communication
* Provide clear, professional, and timely advice to clients regarding claims and settlements.
* Act as the primary contact for clients, ensuring clarity on policy terms and claim progress.
Claims Handling & Technical Work
* Manage claims across multiple classes, with emphasis on construction and contractor risks, including CAR, Employers’/Public Liability, Plant & Equipment, Professional Indemnity, and Property.
* Handle higher-value and complex claims efficiently, escalating as appropriate.
* Maintain accurate and compliant records in claims systems.
Negotiation & Resolution
* Negotiate with insurers, loss adjusters, and suppliers to secure optimal outcomes.
* Build strong relationships with brokers, insurers, and supply chain partners to facilitate claims resolution.
Candidate Profile
Essential Experience & Skills
* Previous insurance claims experience, preferably in construction-related classes.
* Strong organizational skills with the ability to manage a busy caseload and prioritize effectively.
* Clear and confident communication, able to explain policy terms and claim progress professionally.
Desirable Skills & Experience
* Experience with Acturis or similar claims management systems.
* Progress toward professional qualifications (e.g., Cert CII, Dip CII, CILA).
* Negotiation experience with insurers, loss adjusters, or suppliers.
* Experience handling construction client claims.
* Interest in continuous improvement and process efficiency.
If you are excited about this opportunity and believe you have what it takes, please apply now or reach out to the team at LNJ Recruitment for further information