Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Overview
This is a 7 months fixed-term contract working 37.5 hours per week (Mon-Sun on rotational shift) from the Hartlepool office.
The role is to service customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining database/work records/filing.
The Customer Care Centre (CCC) agents will be responsible for answering telephone calls from numerous customers from across Europe. The service will operate between 06:00 – 18:00, seven days per week.
CCC agents will ensure that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract. Full training will be provided on contract requirements.
Responsibilities
* Determine customer requirements
* Answer inquiries by clarifying desired information; researching, locating, and providing information.
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfil requests by clarifying desired information; completing transactions including the taking of payments online; forwarding requests.
* Maintain the customer database.
* Keep equipment operational by following established procedures; reporting malfunctions.
* Update job knowledge by participating in educational opportunities.
* Enhance the NECSWS reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Qualifications
Essential:
* 5 GCSEs (or equivalent) grade A-C, preferably including Maths, English and Science.
* Excellent telephone skills
* Good keyboard skills
* Microsoft Excel & Word
* Customer Service & Focus
* Excellent Interpersonal Skills including:
* Listening & Verbal Communication
* Building Relationships & People Skills
* Organisational skills to schedule daily/monthly workload
* Interest in working flexible shifts including weekends (part-time candidates will be considered)
* Problem Solving & Multi-tasking
Desirable:
* Language skills in addition to English (e.g., Polish, Spanish, French, Italian, German, Romanian, Bulgarian, Ukrainian)
* Previous experience in a customer-focused role
* Data Entry Skills
* Pre-employment checks required
* UK citizens may be subject to BPSS security clearance
Additional Information
* We offer an excellent benefits package, including an above-average pension scheme.
* Private Medical Cover funded by NEC for Employees (with option to add family members at additional cost)
* 25 days paid holiday with option to buy/sell (FTE)
* 4 x basic salary life assurance cover funded by NEC (with option to increase cover at an additional cost)
* A Group Pension Plan with employer contributions up to a maximum of 8.5%
* A selection of flexible benefits to suit individual needs
* All colleagues get free access to LinkedIn Learning (over 15,000 courses)
OTHER INFORMATION
* Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
* All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
* Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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