JOB DESCRIPTION:
An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.
Working hours
Monday to Friday
8:30am - 5pm.
Daily responsibilities will include:
1. Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
2. Provide accurate records of all the details of each Service request into the appropriate systems
3. Provide a level of customer service which meets or exceeds the service commitment
4. Accurately record details of all Service Requests
5. Exhibit clear and professional behaviour when communicating via telephone or mail
6. To achieve a high degree of customer and supplier satisfaction
Requirements for the role:
7. Customer Service/Helpdesk experience
8. Good Communication
9. Knowledge of computer databases and their applications
10. Planning and Organising
11. Analytical Thinking