Hays are now looking for an IT Operations Manager (Service Delivery) for one of our local clients: Location: Once a week in Cardiff, 4 days WFH / potentially remote Contract: £475 per day Duration: 6-month contract Role OverviewThe Interim IT Operations Manager will take end‑to‑end ownership of day‑to‑day IT operations, with a strong focus on service delivery (80%) alongside hands‑on BAU infrastructure support (20%). The role exists to stabilise IT operations, introduce clear workload visibility, improve prioritisation, and create capacity for ongoing transformation programmes. You'll provide leadership across service delivery, infrastructure, applications, and service desk teams, ensuring operational discipline while also contributing technically where required. Key Responsibilities Lead day‑to‑day IT operations, ensuring effective service delivery and smooth BAU running. Implement structure, workload visibility, and prioritisation across all IT teams. Oversee and support teams covering applications, automation, infrastructure/cloud, and service desk. Provide hands‑on support for BAU infrastructure tasks when required. Improve operational stability and remove blockers to transformation and strategic projects. Address networking capability gaps and strengthen operational processes. Work closely with the Head of IT to enable them to focus on architecture, InfoSec, an...