Company Description
FLANNELS is the luxury fashion destination for men and women, home to an edit of over brands from established international designers to contemporary labels.
With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.
Job Description
The Opportunity
As a Frasers Group manager, you will be joining one of the UKs fastest growing luxury retailers. Our luxury division is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. You will be part of a diverse team of experienced retail managers, floor managers and supervisors, and will oversee over sales advisors in our newest Luxury Flagship in the heart of Leeds .
We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. You achieve this by having a strong commercial awareness to coach, support and progress your teams engagement, providing inspirational leadership on how to surpass the company objectives. You will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.
1. Operations:
1. Oversee store operations and ensure stores deliver to expectation on all KPI’s
2. Observe store performance and hold team accountable for under performance, providing support and feedback for improvements
3. Use business communication tools to oversee completion of tasks and ensure your team understand all key functions
4. Challenging and communicating improvements to store operations
2. Controls:
5. Ensure wage controls are met on a weekly basis, ensuring store team resolve any issues quickly and effectively
6. Oversee compliance with processing of payroll and exceptions, ensuring you resolve issues and problem-solve effectively
7. Drive excellent performance on wage controls through detailed analysis and floor-based observations
8. Coach store team to work within time frames set by the business and guide them with realistic expectations
3. Sales
9. Understand business and customer expectation and ensure this is executed to exceptional standards
10. Observe service and use knowledge to coach managers on how to improve
11. Understand product features and benefits and coach the team on how to deliver a broad understanding to teams
12. Drive KPI targets and motivate team to deliver results
13. Analyse data and communicate with teams for improvement
14. Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
15. Coach and guide team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency
4. Development
16. Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
17. Be self-driven in own personal development
18. Plan for development and create clear succession plans for each store to encourage next generation and support business growth
19. Create an environment that encourages and rewards performance fairly and equitably
5. Leadership and Management
20. Be a brand ambassador for the Flannels brand both in and out of the workplace
21. Inspire the workforce and act as a role model to others
22. Develop, coach and motive your team of Managers to achieve success, holding them accountable where appropriate
23. Develop strong relationships with store teams, senior managers, brand partners and external stakeholders
Qualifications
The Requirements
24. At least 5 years Retail Management experience
25. Proven experience leading a large team in a fast paced, multi department environment is essential
26. Minimum 3 years of experience within luxury and premium retail
27. Vast knowledge and passion of luxury retail including building brand relationships
28. A background showing ability to increase sales and profits, control costs and minimise stock loss
29. Proven track record of internal progression and development
30. Must be able to work well under pressure and to strict deadlines
31. Able to work a flexible schedule based on the company needs