Application Support Analyst - Newcastle upon Tyne
Competitive salary | Full-time | 5 days a week in office (Newcastle upon Tyne)
About Us
We are a newly established joint venture between two global organisations - one a leading management consultancy and the other a major international investment firm.
Our mission is to build a team of exceptional technology professionals in the North East, combining deep technical expertise with a strong understanding of financial systems. We are committed to developing world-class talent, fostering innovation, and delivering high-quality solutions that drive measurable impact.
Based in the heart of Newcastle City Centre, we offer an intellectually stimulating and collaborative environment where you can make a difference from day one.
Our Culture
As part of a growing organisation, you'll have the rare opportunity to help shape our culture and ways of working from the ground up.
We don't compromise on our core principles:
We seek exceptional talent with excellent communication and collaboration skills.
Teamwork is at the centre of everything we do - we work closely across teams and with our clients.
We value curiosity, resilience, and a passion for learning.
We look for positive, motivated individuals who take ownership, think critically, and go the extra mile when needed.
We encourage creative problem solvers who thrive in fast-paced environments.
About the Role
As an Application Support Analyst, you will play a key role in maintaining, supporting, and improving mission-critical systems that underpin business operations. You'll work closely with developers, quantitative analysts, and operations teams to ensure reliability, performance, and continuous improvement across a wide range of applications.
You will also act as the link between technical and business teams, ensuring smooth communication, robust change management, and proactive incident resolution.
Key Responsibilities
Perform deep-dive investigations into business-impacting incidents (application and infrastructure-related).
Analyse application configuration, code, and data to identify root causes and recurring issues.
Collaborate with development and quantitative teams to track and resolve problems effectively.
Lead and participate in daily incident review calls and post-incident analyses.
Implement and manage changes and releases, enforcing proper change management processes.
Contribute to improving operational efficiency, reliability, and resilience of systems.
Oversee business continuity and recovery processes.
Support and maintain monitoring, alerting, and scheduling tools to ensure smooth operation of applications.
Required Qualifications & Skills
Experience working in a global application support environment, ideally within financial services (though not essential).
Excellent communication skills with the ability to interact effectively with both business users and technical teams.
Strong understanding of:
Application architecture and design
Relational databases (SQL Server)
Monitoring and alerting tools (eg Grafana, Prometheus, VictoriaMetrics)
Scheduling tools (eg Control-M)
Operating systems (Windows and Linux)
Containerisation and orchestration (Kubernetes)
Cloud platforms (Azure)
Issue tracking and source control (JIRA, Git, Bitbucket)
Familiarity with ITIL processes and incident/change management frameworks (certification desirable).
Minimum 2:1 degree in Computer Science, Information Systems, or a related field, ideally from a Russell Group university.
Minimum AAB at A-level (or equivalent).
Why Join Us?
Impact from day one - Work on meaningful projects that deliver real business value.
Collaborative environment - Partner with exceptional colleagues across technology and business disciplines.
Professional growth - Learn from industry leaders and gain insight into global financial systems and markets.
Ownership and autonomy - Take responsibility for key systems and help shape how technology supports the business.