Customer Service Coordinator - Export Team
NG17 - hybrid working available after training
£26,500 - £28,000 neg (salary reviewed every 6 months up to the current 2-year salary of £34,000)
About them:
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.
The role:
They are looking for a Customer Service Coordinator to join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.
Key Duties for the Customer Service Coordinator:
* Coordinating and administering support for their international markets
* Responding to customer queries and delivering customer focused resolutions.
* Providing excellent service to international agents, distributors, and customers.
* Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.
* Accurately processing orders, with a focus on efficiency and cost-effective shipping.
* Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed.
* Managing weekly consolidated shipments to distributors
* Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations.
* Developing and maintaining excellent product knowledge.
Person Specification:
* High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience
* Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment.
* Have meticulous attention to detail
* Enjoys working as part of a wider team
* Ability to perform under pressure and remain calm
* Work using own initiative
* IT competent
* Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
* Able to adapt to change at short notice
* Strong communication skills both written and verbal
Other Information:
* The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
* The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
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