Job overview
As a Patient Services Assistant, you’ll be a valued part of our ward team, helping to create a welcoming and supportive environment for our patients. Working in line with local and Trust policies, you’ll play an important role in making sure every patient receives the care and attention they need.
We’re looking for someone who can bring kindness, empathy and a positive attitude to the role. You’ll help ensure our patients feel comfortable and cared for throughout their stay.
In this position, you’ll carry out a range of non‑nursing duties delegated by the registered nurse or midwife. You’ll also use your own initiative within your training and competence, contributing to the smooth running of the ward.
You’ll be working alongside a friendly, multi‑professional team, supporting them to deliver high‑quality, patient‑centred care.
Main duties of the job
.Demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors always.
· Act as an ambassador promoting the corporate image of York Teaching Hospitals NHS Foundation Trust, to all individuals, groups and external organisations, to sustain public confidence and trust.
· Act as a positive role model for all Trust employees
· Demonstrate a positive professional working relationship with colleagues and other members of the Trust by promoting open communication, trust and respect.
Working for our organisation
Trust Information Pack:
Our benefits
We offer a range of benefits to support our staff including:
1. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
2. 27 days holiday rising to 33 days (depending on NHS Trust service)
3. A variety of different types of paid and unpaid leave covering emergency and planned leave
4. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
5. NHS Car Lease scheme and Cycle to Work scheme
6. An extensive range of learning and development opportunities
7. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Education, Qualifications and Training
Essential criteria
8. Good basic education – reading and writing plus basic numeric skills.
9. Willingness to complete appropriate qualifications for work related training
Desirable criteria
10. Basic understanding of infection control
Experience & Knowledge Required
Essential criteria
11. Basic IT skills
12. Flexible approach to work
13. Previous experience of working with people
14. Able to work alone and with others as part of a team using initiative
Desirable criteria
15. Ability to prioritise work of self and others
16. Previous NHS experience