Are you looking for an opportunity to work in the Construction Products Sector in a Technically orientated role?
SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope.
Principal Duties include:
* Answering incoming Technical Queries received by phone or email for all UK revenue streams.
* Provide technical support/advice to the Customer Services department
* Provide technical support/advice to the External Sales & Specification team
* Assist with the development of our eCommerce platform where required.
* Ensure the Technical Portal is kept up to date and allocation of requests is issued to the Site Technicians in a timely manner.
* Assist/conduct practical internal product testing
* Assist/deliver where appropriate customer training and demonstrations for all UK revenue streams e.g. Flat Roofing, Roofing & Cladding, Sub Frame etc.
* Assist with all UK-owned product line testing requirements Report and investigate any product complaints, this may include site visits
* Contribute to keeping an up-to-date technical library
* Assisting in any other ad hoc duties required when they arise
* Work as a collective unit covering absence and supporting others
* Keep equipment infinity log & ensure calibration requirements/dates are adhered to.
Core Competencies
* Relevant qualifications and experience for the role.
* Technical appreciation for product and application within construction
* Strong interpersonal skills both oral and written
* Demonstrates strong initiative and energy to succeed and deliver
* Understands the need for change and embraces it with positive energy
* Capable of using numerous computer packages including Microsoft Office
* An eye for detail encourages change within the department.
* Appreciation and understanding of CAD software would be an advantage, but not a requirement.
Our Client is seeking someone who has the drive and ambition to succeed and can offer a full continued training and development program.
Location: Hertfordshire – Office Based
Salary: Negotiable Dependent on Experience
Benefits 26 days holiday per year, plus 8 statutory bank holidays
Group pension plan
Group health care cash plan scheme
Group profit share
Continued training and development
Free car parking