The Technical Lead (Audio) is responsible for the setup, operation, and oversight of small- to large-scale audio-visual systems within a live event environment. Operating at an intermediate technical level, the role ensures systems are delivered to a high standard while maintaining exceptional client satisfaction. The position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on function and region. Key Job Responsibilities Equipment Operation FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo) Building RF systems (Sennheiser, Shure) Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, LAcoustics) Setting up comms systems (RTS, Tecpro, GreenGo) Setting up line systems and mics for live acts Operating monitors for live acts Leading teams on builds, shows and derigs Troubleshoot technical issues and resolve problems quickly as they arise. Do the Right Thing - Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Adhere to health and safety regulations and wear appropriate PPE. Report all health and safety issues to the HSE Manager or appropriate Manager onsite. Customer Service Deliver World Class Service - Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Value People - Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner. Systems Knowledge Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Drive Results - Increases revenue by utilising floor up-selling techniques. Work with clients to finalise invoices. As needed, work within systems and applications Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands. Job Qualifications High school diploma or GCSE equivalent Technical Level 3 Certification is required. 2-3 years of customer service or hospitality experience is preferred. 2-3 years of audio visual experience is required. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Decision Quality Tech Savvy Communicates Effectively Drives Results Instils Trust