Data Technician Apprentice
Location: Letchworth – office-based with a hybrid option after probation
Apprenticeship: Data Technician Level 3 Apprenticeship (18 months)
Why this role is for you
Kickstart your career in sales, data and customer service! As our Data Technician Apprentice, you’ll receive a structured apprenticeship programme with dedicated coaching and mentorship. You’ll work alongside experienced Sales and Customer Service colleagues on real projects, building the skills you need to grow into an Account Manager role—and beyond.
What you’ll be doing
Customer Service
* Process and key customer sales orders accurately
* Handle incoming queries by phone and email, resolving issues at first contact where possible
* Provide cover during holiday periods or busy spikes
* Update our internal systems with customer feedback or requirements
Sales & Marketing Support
* Analyse customer product ranges, spot gaps and recommend improvements
* Populate data templates and upload product listings
* Conduct initial customer research and share insights with your Account Manager
* Distribute marketing collateral to customers and partners
* Help customers navigate our platforms day-to-day
* Run and format sales reports from our ERP system
* Audit customer sites for product merchandising and update copy/imagery
* Join screening or information-gathering calls with customers
Extra Projects & Coaching
* Tackle ad-hoc tasks across other teams (training provided!)
* Work with your dedicated coach to set goals and track progress
* Contribute to our sustainability and compliance initiatives
What you’ll learn on your apprenticeship
* Data handling & analysis: turn raw data into actionable insights
* CRM & ERP systems: manage orders, pricing and reporting
* Sales & marketing fundamentals: from gap analysis to collateral delivery
* Professional skills: communication, time management and relationship-building
* Coaching support: regular one-to-one guidance from your mentor
About you
* No prior experience needed—just an interest in sales, data and tech
* Friendly, confident communicator (verbal and written)
* Highly organised with a great eye for detail
* Self-motivated, enthusiastic and eager to learn
* Strong IT skills (you’ll pick up our systems in no time!)
Our values—who we are at heart
* Customer First: Their success is our success
* Integrity: Be bold, be honest, do what’s right
* Care: It’s who we are, not just what we do
* Collaboration: We win together
* Investment: We grow so everything around us does too
Benefits that make you want to join
* 33 days’ holiday (including bank holidays)
* Laptop & phone provided
* Pension, sick pay & life insurance
* Cycle to Work Scheme
* Employee Assistance Programme (therapy, legal & medical support)
* Staff discounts & free parking
* Wellbeing Committee events
* Ongoing training & coaching throughout your apprenticeship
* Regular team-building days
How to apply
Simply apply via the platform. Our streamlined process is:
1. Online assessment (35 mins; complete within 5 days)
2. Video recording
3. Phone screening
4. In-person interview day
We welcome applicants from all backgrounds—apply now and launch your career with Safety First Aid Group!