Job Title: Customer Experience Consultant - German Speaking!Salary: £24,557.28 basic + £1k bonusLocation: Ringwood, HampshireHours: 40 paid hours per week typically between the hours of 8am and5pm Monday to Friday
Remote working after 4-6 weeks training in the office.
Overview:We are a financial services company, specialising in Accident Insurance Plans. We have been established in the UK for over a decade; during which time we have worked with many leading financial services and retail companies.We are regulated by the Financial Conduct Authority (FCA) in the UK.We provide multi-channel (phone, email, letter, fax) and multilingual (English, German, Spanish) customer service support from our Ringwood contact centre. This means that we handle communications from customers in regards to policy enquiries, cancelling policies, updating customer details (address, payment methods), initial claim enquiries and general policy or customer enquiries.As the products are highly regulated the environment we work in is highly regulated with maximum focus on TCF (Treating Customer Fairly).We aim to provide an exceptional customer experience to all customers and we continually measure customer satisfaction in the contact centre to make sure we deliver this!Skills Requirements1. Ability to quickly establish rapport with customer/prospect through the use of...