Overview
Join to apply for the Fright Nights VIP & Events Host role at Merlin Entertainments.
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
Responsibilities
* As a VIP host you will be reporting in to the VIP Lead as well as the Commercial Sales Manager. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences.
* You will assist in maintaining our high service standards, by upholding a strong level of knowledge of the park and the attractions within.
* To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values.
* You will play a pivotal role in delivering a safe and fun experience for our VIP Guests.
* To assist with the department’s mission to achieve a positive customer feedback through internal and external captures.
* To deliver both VIP entry and experience packages to support all targets set by the business.
* To support the wider Resort through our multi-skilling programme.
* Support product development and contribute new ideas to continually drive the department.
Qualifications & Experience
Due to the nature of this role, applicants will need to be 18+. No previous experience required, just enthusiasm and eagerness to learn! Show us you’re guest obsessed by being positive and helpful. Go together to show our guests that’s you care!
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development to have a longer-term career in Merlin
* Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
From GBP £10.50/Hr.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Entertainment Providers
#J-18808-Ljbffr