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This is an excellent opportunity for Deskside Support professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and ongoing support across the entire enterprise technology infrastructure. Our services include management, consulting, and systems integration to help clients maximize infrastructure value, optimize performance, and reduce costs.
Key Responsibilities:
1. Act as the first point of contact for end users seeking technical assistance with desktop & laptop hardware, software, network issues, mobile devices, and peripherals.
2. Provide remote desktop support, resolving technical issues promptly and effectively.
3. Troubleshoot Windows & Mac OS platforms, including mobile devices running iOS & Android.
4. Set up and configure desktops, laptops, hardware, software, printers, mobile phones, and peripherals.
5. Collaborate with IT teams for comprehensive support of all systems.
6. Guide users with step-by-step instructions for installing applications.
7. Document incidents, service requests, and resolutions in the internal ticketing system.
8. Escalate unresolved issues to higher support levels.
9. Create technical documentation and manuals for known issues.
10. Image and deploy laptops/desktops/tablets to end users.
11. Manage assets, including stock checks, tracking, receiving, preparing, and shipping.
12. Provide VIP support, including expedited troubleshooting, proactive support, monitoring, health checks, and targeted training for executives.
13. Stay updated with industry trends and technologies to maintain IT innovation leadership.
14. Administer IT service management processes to uphold service standards.
15. Perform daily checks on UPS and network equipment in the server room, monitoring performance.
16. Configure network printers and peripherals as needed.
17. Ensure enterprise-wide performance and efficiency of end-user computing devices.
18. Possess strong knowledge in hardware/software troubleshooting and repair for workstations, printers, and other hardware.
19. Manage OS installations and configurations according to company policies.
20. Utilize remote support tools effectively.
21. Develop technical support documentation and user guides.
22. Support software deployment and management for Apple and Windows devices.
23. Configure and support O365 profiles and applications.
24. Utilize tools like SCCM and Intune for management.
25. Set up and configure MS Teams users and calling features (an advantage).
26. Have basic knowledge of LAN and WAN network setup.
Seniority Level
* Mid-Senior level
Employment Type
* Full-time
Job Function and Industry
* Information Technology
* IT Services and IT Consulting
Referrals can double your chances of interviewing at Cognizant.
Note:
Set job alerts for Support Engineer roles in locations like London, Luton, and surrounding areas. The role offers a salary range of £60,000-£80,000 (or other listed figures) and involves supporting end-user hardware, software, and network systems, with opportunities for VIP and executive support.
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