Administrator (Go-Too) “Supporting modern, flexible transport – and helping people get where they need to be.” This is an exciting opportunity to be part of Cheshire East Council’s growing go‑too demand responsive transport (DRT) service. go‑too is transforming how residents travel across the borough, offering a flexible, technology‑led transport option designed around real journeys and everyday needs. As an Administrator (go‑too), you’ll play a vital role in the day‑to‑day operation of the service. Working within a supportive team, you’ll help monitor live bookings, liaise with drivers and passengers, and respond to issues as they arise to ensure journeys run safely, smoothly and on time. This is a varied, fast‑paced role that combines customer contact with operational system support. It’s ideal for someone who enjoys problem‑solving, helping people and being part of a service that genuinely makes a difference to residents’ lives. About the Role: As Administrator (go‑too), you will support the delivery of the go‑too demand responsive transport service by monitoring the operational system during service hours and acting as a key point of contact for drivers and passengers. You’ll respond to passenger enquiries and issues by phone and digital channels, helping to resolve problems quickly and minimise service disruption. You’ll work closely with drivers and colleagues to ensure bookings, shifts and routes are kept up to date, and that changes such as road closures are reflected accurately in the system. The role also includes general administrative duties to support the wider team, along with collecting, monitoring and analysing service data and customer feedback to help inform service improvements. Normal working hours are 0900-1700 Monday-Friday, but holiday/absence cover for the following shifts are integral to this role: 0600-1400 Mon-Fri 1700-2200 Mon-Fri 0600-1400 Sat 1400-2200 Sat This is just a snapshot of what you’ll be doing. Full details can be found in the attached job description. About you: Experience providing customer service, including handling enquiries and complaints by phone efficiently and politely Previous experience in administrative or office‑based roles Confidence using IT systems and applications while supporting customers Ability to remain calm, organised and professional in a live, time‑sensitive service environment Strong communication skills with the ability to explain information clearly Good attention to detail and ability to keep systems and records accurate and up to date A flexible, proactive and team‑focused approach to work An interest in public transport and helping people make essential journeys To find out more about the essential and desirable criteria for the role please view the attached job description specification document. In return we are able to offer: Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service. Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff) Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money! Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including: Gym, Swim and Group Fitness at all 16 facilities, Off-Peak Racket Sports, Athletics Tracks, Sauna/Steam/Spa Join us and experience a workplace that truly values and supports you! How to apply: We’re delighted that you’re considering applying for this role! As an equal opportunities’ and disability confident employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special. To join our team, simply click ‘Apply for this job’ at the bottom of the page. If you’d prefer an informal chat first or have any questions about the role, feel free to contact Chris Goulden, Projects Delivery Manager. Email: chris.goulden@cheshireeast.gov.uk Phone: 07442 963703 (Available Monday - Friday) If you would like to get in touch with us regarding this role then please remember to include the job reference number so we can assist you accurately and in a timely manner. Once you’ve applied for the position, please keep an eye on your email inbox (including your junk and spam folders), as we’ll send any correspondence there to stay in touch with updates about your application. If you haven’t heard from us within four weeks of the closing date, it likely means we weren’t able to move forward with your application at this time but please don’t let this discourage you as your interest means a lot to us, as we’d truly love to hear from you again in the future! For any technical enquiries please email sourcingteam@ecwip.co.uk Please quote job reference number in all correspondence.