Business Systems Support
Milton Keynes (3 days per week during probation, then 1 day per week)
£30,000 per annum
The Role
We are seeking a proactive and diligent
Business Applications Support Administrator
to join our team in Milton Keynes. This role is key to ensuring the smooth running of our day-to-day operations, resolving technical issues, and supporting the delivery of solutions aligned with our strategic goals.
You'll work closely with a variety of teams, providing support on urgent issues, assisting with projects, and helping maintain and improve our key market and broking systems. This is an excellent opportunity for someone looking to build on a couple of years' IT support experience and grow within a dynamic, fast-paced environment.
What You'll Be Doing
* Responding promptly to urgent technical issues and service requests
* Supporting and advising users on business applications
* Investigating, analysing, and prioritising incidents and requests
* Performing routine and ad-hoc system maintenance
* Handling assigned projects and contributing to team initiatives
* Providing management information and reporting to senior partners
* Supporting market systems and building knowledge of broking platforms
* Assisting with user application testing for upgrades and patches
* Collaborating with internal teams and external partners to resolve issues
Who We're Looking For
* Around 2 years' experience in an IT support or applications support role
* Familiarity with ServiceNow or other ticketing systems (desirable)
* Knowledge of Global XB / Sector or Salesforce is a plus
* Basic understanding of the insurance industry and ITIL practices
* Strong communication skills, written and verbal
* Ability to manage workloads and prioritise tasks independently
* A collaborative teammate with excellent interpersonal skills
* Comfortable working in a dynamic, fast-paced environment
Qualifications & Experience
* Relevant experience in business application support or systems administration
* Qualifications in IT, Business Systems, or a related field are desirable
* Previous exposure to insurance systems or financial services would be advantageous