PCN Care Coordinator (Medicines Optimisation)
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PCN Care Coordinator (Medicines Optimisation)
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Join to apply for the PCN Care Coordinator (Medicines Optimisation) role at NHS
Job Summary
We are seeking a care coordinator to join our PCN team, working
Job Summary
We are seeking a care coordinator to join our PCN team, working 20 hours a week across five days (Monday-Friday). The successful applicant will work closely with the Clinical Pharmacist team to coordinate timely patient care.
The care coordinators role requires them to be able to work with, and understand the roles of, a variety of different people working in a practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, pharmacists, health and wellbeing coaches and pharmacy technicians.
Main duties of the job
Work closely with practice and PCN healthcare roles, the care coordinator is to work within the GPCP Team acting as first point of contact
Collate all of a patients identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan (PCSP) in line with best practice
Support people to manage their needs by answering their queries and supporting them in making appointments or accessing appropriate services
Support the clinical team to engage with wider health professionals to coordinate care
Managing referrals and ensuring the patient understands and inputs into the care plan
Assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools
Provide patients with high quality, easy to understand information to assist them in making choices about their care
Liaise with other care coordinators in other practices within the PCN and share best practice
Provide coordination and navigation of patients, and where appropriate their carers, across health and social care services
Support in the delivery of enhanced services and other service requirements on behalf of the PCN
About Us
Brighter Birkenhead PCN is a group of 6 GP practices in and around the Birkenhead area of Wirral, working together to help patients live healthier, happier lives. We have an exciting opportunity for Care Coordinator to join our Medicines Management Team, working alongside our Clinical Pharmacists.
Details
Date posted
07 August 2025
Pay scheme
Other
Salary
£14,630 a year
Contract
Permanent
Working pattern
Part-time
Reference number
A3441-25-0004
Job locations
St Catherines Health Centre
Church Road
Birkenhead
Wirral
CH42 0LQ
Job Description
Job responsibilities
Job Summary
A care coordinator is required to deal with patients and, if appropriate, their carer, before or after the patients consultation with a clinician or other healthcare professional.
Working closely with the patient and their clinician and/or other healthcare professionals, the care coordinator co-ordinates patients healthcare and supports them to access the appropriate service to ensure that they get the most suitable care from whatever health or social care provider is appropriate.
The care coordinators role requires them to be able to work with, and understand the roles of, a variety of different people working in a practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, pharmacists, health and wellbeing coaches and pharmacy technicians.
They will be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification. This role will specifically work within the GP Clinical Pharmacist (GPCP) Team and with patients on significant or complex medication regimes on behalf of all 7 member practices but may shift on to other projects as services develop.
Key Responsibilities
Work closely with practice and PCN healthcare roles, the care coordinator is to work within the GPCP Team acting as first point of contact
Collate all of a patients identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan (PCSP) in line with best practice
Support people to manage their needs by answering their queries and supporting them in making appointments or accessing appropriate services
Support the clinical team to engage with wider health professionals to coordinate care
Managing referrals and ensuring the patient understands and inputs into the care plan
Assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools
Provide patients with high quality, easy to understand information to assist them in making choices about their care
Liaise with other care coordinators in other practices within the PCN and share best practice
Provide coordination and navigation of patients, and where appropriate their carers, across health and social care services
Support in the delivery of enhanced services and other service requirements on behalf of the PCN
Lead in the management of patient complaints and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events
Organise, attend and participate in the delivery of multi-disciplinary teams (MDT) within PCNs.
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Develop yourself and the role through participation in training and service redesign activities
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Contribute to public health campaigns (e.g. flu clinics) through advice or direct care
Maintain a clean, tidy, effective working area at all times
Coordinate care and support for patients on significant or complex medications
Act as first point of contact for queries as they come, looking out for trends across the practices
Manage the team rota to ensuring each practice gets its fair share of allocated time
Measure outcomes and monitor reports
Manage timely comms between the GPCP team and the 7 PCN Practices
Develop patient communications
Keep abreast of what is going on locally/nationally (i.e. PQRS, DES & QOF)
Working with the practices to understand the individual need
Facilitate a Brighter Birkenhead network for medicines admin colleagues, developing learning opportunities and sharing best practice
Communicate with local pharmacies.
Work with the GPCP to create processes and procedures that streamline patient pathways
Work with the GPCP and other services to create links and pathways for example wellbeing practitioners, health coaches
To support patient education around medicine compliance
Job Description
Job responsibilities
Key Responsibilities
Work closely with practice and PCN healthcare roles, the care coordinator is to work within the GPCP Team acting as first point of contact
Collate all of a patients identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan (PCSP) in line with best practice
Support people to manage their needs by answering their queries and supporting them in making appointments or accessing appropriate services
Support the clinical team to engage with wider health professionals to coordinate care
Managing referrals and ensuring the patient understands and inputs into the care plan
Assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools
Provide patients with high quality, easy to understand information to assist them in making choices about their care
Liaise with other care coordinators in other practices within the PCN and share best practice
Provide coordination and navigation of patients, and where appropriate their carers, across health and social care services
Support in the delivery of enhanced services and other service requirements on behalf of the PCN
Lead in the management of patient complaints and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events
Organise, attend and participate in the delivery of multi-disciplinary teams (MDT) within PCNs.
Undertake all mandatory training and induction programmes
Contribute to and embrace the spectrum of clinical governance
Develop yourself and the role through participation in training and service redesign activities
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Contribute to public health campaigns (e.g. flu clinics) through advice or direct care
Maintain a clean, tidy, effective working area at all times
Coordinate care and support for patients on significant or complex medications
Act as first point of contact for queries as they come, looking out for trends across the practices
Manage the team rota to ensuring each practice gets its fair share of allocated time
Measure outcomes and monitor reports
Manage timely comms between the GPCP team and the 7 PCN Practices
Develop patient communications
Keep abreast of what is going on locally/nationally (i.e. PQRS, DES & QOF)
Working with the practices to understand the individual need
Facilitate a Brighter Birkenhead network for medicines admin colleagues, developing learning opportunities and sharing best practice
Communicate with local pharmacies.
Work with the GPCP to create processes and procedures that streamline patient pathways
Work with the GPCP and other services to create links and pathways for example wellbeing practitioners, health coaches
To support patient education around medicine compliance
Person Specification
Experience
Essential
* N/A
Desirable
* Experience of working in primary care
Qualifications
Essential
* N/A
Desirable
* N/A
Person Specification
Essential
* N/A
Desirable
* N/A
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Catherines Surgery
Address
St Catherines Health Centre
Church Road
Birkenhead
Wirral
CH42 0LQ
Employer's website
https://www.stcatherinessurgery-wirral.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
St Catherines Surgery
Address
St Catherines Health Centre
Church Road
Birkenhead
Wirral
CH42 0LQ
Employer's website
https://www.stcatherinessurgery-wirral.nhs.uk/ (Opens in a new tab)
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
Hospitals
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