Multilingual Customer Service Specialist - Spanish, Italian & English
Location: Hybrid (Watford - 5-6 days/month in office)
Salary: £28,000 - £30,000
Hours: 40 per week, Monday to Friday (1-hour lunch break)
Are you fluent in French, Italian, and English?
Do you thrive in a fast-paced, customer-focused environment?
Looking for a hybrid role with flexibility and the chance to work for a global market leader?
This is your opportunity to join a world-renowned organisation where your language skills and customer service expertise will make a real impact.
🌟 What You'll Be Doing:
As a Customer Service Specialist, you'll work closely with internal teams and external partners to deliver an outstanding customer experience across multiple European markets.
Own the Order Journey: Manage customer orders from entry to delivery, ensuring accuracy and efficiency.
Be the First Point of Contact: Handle enquiries via phone and email, open support tickets, and resolve issues with professionalism and care.
Create & Communicate: Prepare quotations, pre-payment forms, and keep customers informed every step of the way.
Collaborate Across Teams: Liaise with Sales, Technical Support, Warehousing, and Supply Chain to meet customer expectations.
Solve & Improve: Think outside the box to resolve problems, suggest process improvements, and enhance customer satisfaction.
🕒 Working Hours:
Week 1: Early shift (07:00-16:00 UK time) - 2-3 days in office (Tue/Wed/Thu)
Week 2: Late shift (09:00-18:00 UK time) - work from home
🎯 What You'll Bring:
Languages: Fluent in English, French, and Italian (spoken and written)
Experience: Background in customer service, logistics, or order management
Tech Skills: Confident using Outlook, Excel, Word, Salesforce; SAP experience is a plus
Mindset: Proactive, adaptable, and solution-oriented with a positive attitude
Skills: Strong multitasking, time management, and communication abilities
💡 Bonus Points If You:
Can navigate multiple systems and ticket queues with ease
Understand the bigger picture and how departments connect
Enjoy working independently and as part of a collaborative team
Are forward-thinking and open to change and process improvements
🚀 Ready to Apply?
If you're looking for a role where you can use your language skills, grow professionally, and be part of a supportive, international team-send your CV and apply now