Responsibilities
* Define and implement IT service management processes aligned to ITIL.
* Oversee and manage incident, problem, change and request processes.
* Monitor and improve service performance and operational effectiveness.
* Engage and communicate with stakeholders to align service expectations.
* Coordinate and support delivery across technical teams and partners.
* Manage and mitigate risks, issues and service impacts.
* Report and present service performance, risks and improvements.
Qualifications
* Strong experience in IT service management within complex or secure environments.
* Proven ability to design processes, drive improvements and ensure service quality.
* Strong knowledge of ITIL frameworks and best practices.
* Experience in process design and continuous improvement.
* Strong stakeholder engagement and communication skills.
* Experience in service performance monitoring and reporting.
* Proven ability in risk and issue management.
* Exposure to Oracle Cloud Infrastructure (desirable).
* Experience with service governance and compliance (desirable).
* Understanding of secure environments and compliance requirements (advantageous).
* Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Benefits
* Insurance coverage
* Medical benefits
* Pension plan
* Member Assistant Programme
* Check4Cancer
* Flexible time off
* Share Purchase Plan
* Member discounts
* Dental benefits
* Vision benefits
* Profit Participation Plan
* Health and Wellbeing Programme
* Competitive salary
* Excellent pension
* Private healthcare
* Share scheme (3.5% + 3.5% matching)
Location: The position will be based on site in Central London, 5 days a week.
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