1. Immediate start
2. Temp to Perm
About Our Client
Deliver top-notch customer service to our clients nationwide customers while overseeing the handling, scheduling, and administration of orders. Strive to offer an improved service to our customers and end users, addressing customer concerns and grievances promptly and professionally to elevate their overall experience and uphold exceptional customer satisfaction levels. Ensure all phone inquiries are handled promptly and with courtesy.
Job Description
Key Responsibilities:
3. Efficiently process customer orders within specified time frames.
4. Coordinate the scheduling of customer orders, adhering to logistical constraints and stock lead times, while aligning with customer time lines and product availability.
5. Maintain both manual and computerised record-keeping systems.
6. Ensure the accurate processing of all delivery documentation.
7. Provide exceptional customer service throughout the order-to-delivery process, addressing all customer needs, preferences, and inquiries.
8. Oversee primary orders email accounts, promptly and professionally handling all orders, inquiries, and requests.
9. Take charge of complex delivery projects from inception to completion, collaborating with various internal and external stakeholders to ensure successful delivery outcomes.
10. Participate in regular virtual meetings on Teams with key accounts.
11. Monitor and manage orders placed on hold, engaging with end-users to resolve relevant order-related questions and completing necessary administrative tasks.
12. Generate monthly key performance indicator (KPI) reports pertaining to delivery success.
13. Organise, supervise, track, and follow up on requests for window and carpet quotations via subcontractors.
14. Address and respond to sales queries and customer requests, referring them to the Sales Team when necessary.
15. Undertake any additional tasks as directed by your Line Manager or as mandated by the company, including participation in refresher training courses.
16. Fulfil responsibilities outlined in the Health and Safety Policy.
17. Familiarity with the Great Plains System is advantageous.
The Successful Applicant
Reworded Skills and Experience:
18. Extensive background in providing exceptional customer service.
19. Possess a self-assured and professional telephone demeanor.
20. Proficient in utilising IT tools and software.
21. Capable of performing effectively in high-pressure situations.
22. Demonstrates a keen ability to prioritise tasks based on customer needs and workload.
23. Exhibits strong active listening skills.
Personal Qualities:
24. Displays empathy and respect in interactions with customers and partners.
25. Exhibits a well-organised approach to tasks and responsibilities.
26. Known for being a dependable and trustworthy team member.
Qualifications:
27. Proven experience in phone-based customer service roles.
28. Exceptional communication skills, both written and verbal.
29. Skilled in collaborating closely with colleagues.
30. Demonstrates excellence in organisational capabilities.
What's on Offer
31. Free parking
32. Free Tea and Coffee
33. Birthday Meal with other staff with Birthdays and the afternoon off
34. Small gift voucher awards for going above and beyond that reflects our values
35. Annual Christmas Party and Awards Ceremony
36. Training Opportunities