Head of Customer Service Permanent Full Time £85,000 £4,000 Car Allowance Home Based with occasional travel to Northamptonshire We are currently working on behalf of a well-established housing provider to recruit a Head of Customer Service on a permanent basis. Responsibilities of the Head of Customer Service include: Leading customer services, complaints, customer engagement and community investment functions Ensuring compliance with consumer standards and the Housing Ombudsman Complaint Handling Code Overseeing Tenant Satisfaction Measures (TSMs) and customer insight programmes to drive continuous improvement Using performance data and customer trends to improve KPIs and satisfaction outcomes Managing budgets, governance and risk across service areas Embedding a customer-centric culture and providing visible, inclusive leadership Leading on social value delivery and place-shaping initiatives Requirements of the Head of Customer Service include: Significant senior leadership experience within a customer-facing environment for the housing sector