We are looking to appoint a part-time receptionist tojoin our friendly team. The role is two-three reception shifts per week plus extra hours requiredas part of reception team rota cover.
Our ideal applicant should have excellent communicationskills both verbally and in writing. You should be resilient and be able towork under pressure as part of a small team.
Main duties of the job
Your role will be to undertake general receptionist andadministrative duties to include but not exclusive:
Dealing with patients and visitors who attend the practice.Providing administrative support to the clinical team.
Answering telephone calls and taking appropriate action.
About us
Oak Glen Surgery is a family medical practice serving 4000patients in and around Bingley. We are dedicated to delivering personalisedcare and aim to maintain the highest standards of healthcare.
Our team includes 3 GPs, 1 Advanced Nurse Practitioner, 1Clinical Pharmacist, 1 Lead Practice Nurse, 1 Healthcare Assistant, 6reception/admin and a Practice Manager.
As part of the Bingley Primary Care Network, we collaborateclosely with other GP practices in our area.
Job responsibilities
Job responsibilities
Provide general assistance to the practice teamwhile projecting a positive and friendly image to patients and visitors, bothin person and via the telephone.
Greet, assist, and direct patients efficiently,ensuring they access the appropriate healthcare professional or service in acourteous and effective manner.
Undertake a variety of administrative tasks tosupport the smooth running of the practice.
Facilitate effective communication betweenpatients, the primary healthcare team, secondary care providers, and otherassociated healthcare agencies.
Duties and Responsibilities
The duties and responsibilities of the practiceadministration team may include any or all of the following tasks. Duties mayvary under the direction of the Practice Manager, depending on evolvingpractice needs and staffing levels:
Opening and locking up the practice premises,maintaining security in line with practice protocols.
Processing personal and telephone requests for faceto face and telephone appointments, home visits, ensuring callers are directedto the appropriate healthcare professional.
Handling incoming and outgoing mail, includingdistribution as required.
Taking messages and relaying accurateinformation promptly.
Filing and retrieving paperwork efficiently.
Processing repeat prescriptions in accordancewith practice guidelines.
Carrying out computer data entry, dataallocation, collation, and information processing in line with practiceprocedures.
Initiating contact with, and responding torequests from, patients, team members, and other healthcare providers oragencies.
Clearing and re-stocking consulting rooms asneeded.
Providing clerical assistance to practice staff,including word processing, data entry, filing, photocopying, and scanning.
Preparing refreshments for staff and visitorsand maintaining cleanliness in the kitchen area.
Confidentiality
Patients entrust us with sensitive information regardingtheir health and personal matters. They have the right to expect their privacyto be respected, and staff must act appropriately at all times.
In performing the duties outlined in this job description,the post-holder may access confidential information about patients, carers,practice staff, healthcare workers, or the practice as a business. All suchinformation must be treated as strictly confidential.
Information relating to patients, carers, colleagues, or thebusiness of the practice must only be shared with authorised individuals, inline with the practices policies and procedures on confidentiality and dataprotection.
Equality and Diversity
The post-holder will support equality, diversity, and therights of patients, carers, and colleagues by:
Acting in a way that recognises and respects peoples rightsin line with practice policies, procedures, and current legislation.
Respecting the privacy, dignity, needs, and beliefs of allpatients, carers, and colleagues.
Behaving in a welcoming, non-judgmental manner that respectsindividual circumstances, feelings, priorities, and rights.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths. Good standard of IT skills (word, excel and email). Excellent communication skills. Excellent customer service skills both over the telephone and in person. Able to work to deadlines. Able to prioritise work. High degree of flexibility, ability to work alone and as part of a team. Administrative skills.
* Experience of using SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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