We are currently working with a fantastic dealership in the Exeter area who are looking to recruit an experienced Service Advisor who has worked within a dealership previously.
Requirements:
* Excellent communication, interpersonal, and negotiation skills
* An ability to be highly organized and able to prioritise workloads
* A positive attitude at all times and always lead by example
* At least two years of previous Service Advisor Experience within a main Dealer.
Objectives include:
* Maximising service profitability through the use of professional sales techniques
* Sell additional products, services, and repair works professionally
* Ensure customer awareness of all products and services available.
* Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
* Maintain effective liaison with sales, parts, and workshop teams.
* Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials, etc are current and in first-class condition.
* Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
* Answer customers’ questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
* Proactively contact customers to update them on the progress of work.
* Notify customers promptly of the completion of work.
* Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
you will-
* Follow the correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of the customer’s driving license are obtained (when applicable)
* Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
* Accurately maintain departmental systems
* Ensure compliance with all health and safety / environmental / company policies
* Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Salary-£24k-£28k basic depending on experience
Working pattern – Monday to Friday 08.00-18.00 and every third sat 08.00-12.00
If this role is of interest to you please call Jen@ Jago Consultants on 01903 337017 or email Jen@Jagoconsultants.co.uk for more info.
Is this vacancy not quite what you’re looking for? Give me a call and hear about the other vacancies we have within the Auto trade!
Do you know someone who might be right for this position? Refer a friend or colleague, and earn yourself a referral fee. Please see our website for more details.