Responsibilities
* Personalised IAG Offer: Ensure customers receive tailored Information, Advice, and Guidance that meets their individual needs, fostering career management skills, independence, and leading to sustained learning and job outcomes.
* Caseload Management: Manage a diverse range of customers by caseload to achieve targets, focusing on sustained employment or learning.
* Labour Market Utilisation: Leverage labour market information and employer connections to support customers in achieving sustained employment outcomes.
* Partnership Development: Build and maintain effective relationships with key partners, including prison managers/governors, uniformed officers, and agencies, to generate a steady flow of eligible and appropriate new customers.
* Customer Support Delivery: Provide personalised support through various channels, including the Virtual Campus, group workshops, and face-to-face sessions.
* Action Plan Creation: Develop high-quality action plans for each customer, ensuring initial interactions meet customer satisfaction standards.
* Collaborative Work: Collaborate proactively with colleagues delivering other mainstream services (e.g., National Careers Service) to maximise customer outcome tracking and streamline evidence generation.
* Compliance and Standards: Ensure compliance with Prison Service DPS contract requirements and exceed minimum standards set by the Skills Funding Agency, Ofsted, and Matrix.
Qualifications
* Educational Background: Hold an NVQ Level 3 or 4 in Advice & Guidance, DipCG, or an equivalent qualification, with a willingness to work towards meeting CDI License to Practise requirements.
* Guidance Skills: High-level guidance skills, able to deliver one-to-one and group sessions to at least a Grade 2 standard.
* Digital Proficiency: Proficient in using digital channels and platforms for delivering information, advice, and guidance, including specific online tools and websites within the Virtual Campus.
* Custodial Setting Experience: Preferably have recent experience in delivering job or learning outcomes within a custodial setting, especially in a target-driven environment.
* Offender Support: Experience working with current or ex-offenders.
Location
HMP Featherstone, Wolverhampton
Additional Information
* Salary: Up to £28,000 per annum
* Contract type: Permanent / Full-time
* Closing Date: 13/09/2025
* Ref No: 4782
Safeguarding the welfare of all individuals, including vulnerable adults and young people is a core priority at GC, and we expect all staff to uphold this responsibility. All Education and Skills appointments are subject to Safer Recruitment Procedures, including a DBS check and a professional social media check, carried out by Due Diligence Limited (DDC Ltd) at no cost to the successful candidate. It is an illegal offence to apply for a role involving regulated activity if you are on the Barred List. GC is committed to fostering a culture of flexibility and agile working. If you require more permanent flexibility, discuss this during your interview so your request can be considered early in the process. We also offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic background. If this applies to you, you can request consideration under this scheme during the application process. For reasonable adjustments or general enquiries, please contact us at 0161 237 4447. Examples of adjustments include extra time for tasks, accessibility software or equipment, or questions shared beforehand. We are committed to inclusive recruitment and equal opportunity.
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