Overview
An exciting opportunity has arisen for 2 candidates to join Westmorland and Furness Council as a new team is set up within the Community Finance Service.
Our service provides several services, including financial assessments, to ascertain financial assistance for care services provided, invoicing of assessed client financial charge for residential and non-residential services and providing accurate and timely advice and information as well as monitoring and reconciling direct payment accounts and ensuring accurate recharges for joint funded packages of care.
Responsibilities
* The Direct Payment Officers will provide support and guidance to the Direct Payment recipients and to operational teams as they monitor and reconcile the Direct Payment accounts and deal with customer queries in relation to the 4-weekly statements sent out by the Council for care and support. The Officers will action recharges to partners for care and support provided through the Council.
About you
We are looking for highly motivated individuals who have a strong attention to detail, a high level of accuracy and have a naturally inquisitive nature and an ability to problem solve. They must be flexible, be able to work within competing deadlines and have excellent customer care and communication skills. They must be a team player who is committed to continuous improvement. Someone who can work within technical policies and legislation.
The Role
You will be working in a busy Operational Finance Service. The successful applicant will be required to monitor and reconcile accounts and to provide support and guidance to customers and colleagues, maintaining the day-to-day operations of the service in line with legislation and local policy. You will need to have experience of working in a customer focused environment, ideally of a financial nature, demonstrating patience and understanding. Be able to deal with clients or their representatives in a sensitive manner, whilst ensuring Information Governance legislation is always followed when dealing with bill queries. You will be a critical thinker with the ability to understand the needs of your customers. You will have excellent communication skills and be a team player. The ability to work harmoniously with others to achieve your personal goals, the goals of the team and that of the service. The team have adapted into Hybrid working and balance working from the local office with home working on a 60/40 basis to enable working relationships to be forged.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Application and Interview information
Interview date: w/c 10th November 2025
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