As a Leasing Associate, you will be responsible for delivering all daily operational tasks to create an exceptional 24/7 resident experience. This includes supporting marketing and leasing activities, assisting with tenancy administration, coordinating maintenance, and providing outstanding customer service. You will also work closely with contractors, suppliers, and third parties to ensure a seamless, high-quality experience that exceeds resident expectations.
Key Role Responsibilities
Conduct sales and leasing activities including property viewings, enquiry follow-ups, and converting leads into bookings
Plan and prioritise daily tasks to maximise leasing performance and meet occupancy targets
Ensure accurate and timely updates to all data capture systems and CRM tools
Provide a warm, professional welcome to walk-in enquiries and prospective residents, delivering a standout first impression
Follow up on documentation, contract returns, and payment processing
Conduct scheduled apartment visits and manage resident cancellations in line with company standards
Respond promptly and professionally to online (webchat) and email enquiries
Support other communities when needed, including cross-selling opportunities based on resident requirements
Resident Experience & Customer Service
Delivers exceptional front-of-house service, anticipating resident needs and exceeding expectations
Assists with resident move-ins and move-outs, ensuring a smooth and welcoming transition
Supports the planning and delivery of resident events and community activities
Responds promptly and positively to resident enquiries and complaints in line with Greystars customer service standards and complaints procedures
Screens and manages access for property visitors, guests, and contractors to maintain safety and security
Completes all required administrative duties including logging maintenance requests, preparing notices, updating databases, and managing parcel deliveries
Conducts minor ad hoc cleaning duties when necessary to maintain community standards
Monitors and ensures compliance with Health & Safety and other operational policies
Reports equipment malfunctions, safety hazards, and incidents promptly, and supports resolution
Suggests and implements improvements to enhance operational efficiency and resident satisfaction
Stays up to date with industry trends, policies, and technologies relevant to the role through training and independent research
About You
You must have a strong educational background and be proficient in Microsoft Office. Prior experience in sales and excellent customer service skills are essential, along with the ability to adapt quickly and exceed targets.
Strong organizational skills, cultural awareness, and proficiency in online tools are crucial. Knowledge of Landlord/Tenant Legislation, a Residential Property qualification, and an understanding of UK Health and Safety requirements are also required.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/ .
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