Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!
Reception Team Leader – Edinburgh (with occasional travel to Glasgow)
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday‑Friday; shift rota basis between 7 AM and 8 PM)
Responsibilities
* Support the Regional Reception Manager in delivering outstanding service to clients.
* Oversee and inspire the team, fostering creativity and operational excellence.
* Ensure that all catering requirements are met with the highest quality.
* Set the standard for excellence, leading by example.
* Serve as the primary contact for clients and Account Managers.
* Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
* Greet and escort guests with warmth and professionalism.
* Organise meeting rooms, refreshments, and AV support tailored to client needs.
Qualifications
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
* Be passionate about delivering exceptional service and leading a team by example.
* Ideally, have previous experience in a leadership role within a 5‑star or luxury service environment.
* Possess strong leadership and team development skills.
* Be detail‑oriented and committed to maintaining high standards.
* Have excellent communication skills and a proactive approach.
* Be skilled in managing multiple tasks in a fast‑paced environment.
* Show a genuine interest in creating memorable experiences for clients and guests.
Benefits
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
* Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career.
* Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about.
#J-18808-Ljbffr