PurposeField based position driving incremental business through pre-arranged and adhoc face to face account meetings with designated agents. Primarily focusing on retail networks and upsell opportunities maximizing investment versus returns at the premium end of the spectrum. Aim is to increase our share of voice through distribution channels in the UK by driving activity frequently and be present within relevant channels. Train agents to upsell mainstream guests to our premium brand.CustomerTravel Agent partnerConsortium memberRetail outletSales and Marketing Department colleagueOceania Guest ServiceOceania Inside SalesCompetenciesKey ResponsibilitiesPlan and execute business strategy for all designated accounts to exceed revenue targets taking into account all distribution channels and Luxury database opportunities. Also, to increase frequency and face to face contact within key agencies within the southern region. Conduct training, webinars, and consumer eventSecure website presence, Press opportunities, DM mailings, EDM mailings, brochure racking for the products and brochures availableMonitor cost of acquisition of agents to ensure monies are invested appropriately targeting wealthy demographics utilizing the ‘quality not quantity’ approachesFinding innovative solutions for individual focus sailings to maximize yields and berthing occupancyQualified account management visits to maximize the Oceania knowledge, opportunities, and revenues from accountGrow Business with new distribution opportunitiesMaximize commercial agreements to leverage additional activitiesMaintain forward planning call cycles and achieving cost efficiencies for T&E budgeDeliver opportunities to the events and training manager for consumer events. Clientele must be selected appropriately to enhance personal contact with each guest at eventEducating both the agency and their clientele of the USP’s of Oceania for both immediate sales and the long-term gainParticipate in National Cruise shows for direct sales and education opportunitiesLaying solid business foundations for the new capacity increases as they arriveInfluence multi-faceted sales channels including (but not limited to) retail, call center, homeworkersGrow new distribution channels/agents within their geographical area with the help of business development execs to fulfill new to regent guest requirementAttend trade shows, Consumer events and agency events working closely with the training and events manager. Coordinate training roadshows and facilitate training webinarUtilize sales initiatives such as Marketing Group ProgramManagement of co-op marketing budgets for accountUse CRM tools (salesforce) to record sales activities and monitor agency performanceCommunicate and interpret commercial information to affect future business plans and performanceConstantly train accounts on Oceania customer and business benefitsEncourage agents to take online training programs.Be available for weekend work i.e. cruise shows, ship visits, fam trips, conferencesUpdate and maintain regional agency database and contactsCapture information relevant to understanding agency’s businessShare best sales practice throughout the team to maximize efficienciesSuggest/deliver new commercial strategies to Sales Managers/Director of SalesShare competitor analysis with the team regularlyWork with Field Sales, Head of UK sales and Cruise Reservations to implement sales & service solutionsWork with Marketing to suggest tools and processes to benefit entire organizationDay to day administration including expenses, budgets, reports etcAdhere to corporate policy and directionSocial media presence to promote Oceania CruisesEncourage agents to travel on Oceania Cruises with our agent rates and sign them up to our rewards programOrdering collateral for agent events and follow upJob Specific Knowledge, Skills & Behaviors RequiredCustomer focused, excellent communicator, presenter, and listenerStrong product and destination knowledgeConfident presence and ability to communicate effectivelyWorking knowledge of MS Office applications, including Power Point, Excel, WordAbility to multi-task in a fast-paced environmentAble to work collaboratively and autonomouslyAble to build and grow relationshipsDemonstrates resilience and flexibility to business needsHonest and consistentWell presentOrganizedExperience and EducationEducated to degree levelIdeally at least two years field sales experienceCompany Benefits• 25 days holiday + 8 bank holidays• Car Allowance.• Cruise Benefit (NCL brand- team member discount)• Private Medical Insurance (+ family can be added)• Pension- Up to 5% Employer matching contributions• Free parking – near office provided.• Hybrid working• 6 weeks sick pay• Bus discounts• Training & Development Opportunities.• Social engagement.• Ship visits.• Occupational Health Support