Overview
A city centre firm of accountants has an exciting opportunity for an Apprentice Payroll Officer to join their Payroll Bureau Team on a full-time permanent basis. You will be committed to learning new skills and following a formal course of study, taking opportunities to develop and expand knowledge to effectively support the payroll team.
Wage: £18,720 a year
Hours: Monday – Thursday 8am to 4pm and Friday 8am – 3:00pm. 36 hours 30 minutes per week.
Start date: Monday 6 October 2025
Duration: 1 year 6 months
Positions available: 1
What you’ll do at work
All workplace-based delivery with on-the-job learning. Duties will include:
* To assist in the input and processing of individual payrolls.
* To assist the payroll officers to administer the payroll within the statutory and regulatory requirements for payroll production.
* Be committed to learning new skills and following formal course of study.
* General office administration duties.
* Any other relating job roles to assist your team.
Where you’ll work
61 Charlotte Street, St Pauls Square, Birmingham, B3 1PX
Training
Apprenticeships include time away from work for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: Macclesfield College
Training course: Payroll Administrator (level 3)
What you’ll learn
Course contents:
* Gather, analyse and process payroll data and information.
* Resolve different types of queries that may be presented from payroll customers such as employees, clients, management; explain and document responses.
* Deal with complaints, following processes and escalating complex situations.
* Meet client or customer needs in line with service level agreements.
* Provide customer service using agreed systems and processes, taking ownership for work and applying agreed processes for checking.
* Adhere to deadlines and process schedules both internal and statutory; mitigate the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands.
* Select appropriate media for communication and recognise advantages and risks related to each method.
* Escalate concerns relating to deadlines in a timely manner, suggesting solutions.
* Use the appropriate communication media for each stakeholder; examples include phone, face-to-face, email and letters; communicate professionally, accurately and appropriately, respecting data protection and confidentiality principles.
* Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services.
* Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results; seek advice within the role’s parameters.
* Use computerized payroll software and spreadsheet packages such as MS Excel.
* Use systems and processes to support the payroll function, including provision of accounting information and Real Time Information submissions to HMRC.
Training schedule
All workplace-based delivery; there is no day release to Macclesfield College, an assessor will visit you.
Requirements
Essential qualifications:
* GCSE English (grade 4/C+)
* GCSE Maths (grade 4/C+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
About this employer
"Founded in 1977, MDP have grown to be a leading independent provider of accountancy and business services to the SME sector. Our primary aim is to develop long term relationships with our clients. This dedication to long term partnerships has allowed us to help many SMEs and their owners achieve their goals throughout each stage of their business cycle"
Apply and contact
Website: https://www.mdponline.com/ (opens in new tab)
The reference code for this apprenticeship is VAC1000340808.
Closing date: 30 September 2025 at 11:59pm. Apply by signing in with GOV.UK One Login.
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