At RAC, we’re not just about getting people back on the road; we’re about driving innovation in automotive support. We’re on the lookout for passionate, technically skilled professionals to join us as Technical Solutions Engineers at our iconic RAC Bescot office, on a 3-Month Secondment.
As a Technical Solutions Engineer, you’ll play a crucial role in providing real-time technical solutions to all RAC teams, especially our frontline colleagues. Your expertise will ensure effective vehicle repairs and resolutions through intelligent advice and deployment decisions.
What You'll Do...
* Deliver expert technical solutions via multiple communication channels to colleagues across the business.
* Utilize the technical toolkit to support and influence roadside deployment decisions, optimizing job resolution and resource alignment.
* Provide live dynamic diagnostic assistance to roadside teams, ensuring positive customer outcomes with first-time solutions to enhance efficiency and productivity.
* Support contact center teams with remote resolutions to minimize unnecessary resource attendance.
* Maintain, manage, and enhance the technical knowledge base across RAC.
* Occasionally support at roadside or other office locations as needed.
What You'll Need...
* A minimum NVQ Level 3 in Motor Vehicle Engineering (essential).
* Master technician qualification or equivalent experience (desired).
* High voltage EV systems qualification (desired).
* Proven experience in diagnosis and repair, with strong use of diagnostic tools and software.
* Excellent communication skills and a methodical approach to problem-solving.
* A good understanding of operations and deployment systems within a roadside or workshop setting.
* A proactive mindset with the ability to adapt quickly in a fast-paced environment.
What You'll Get with the RAC...
* Join a team that provides 24/7 breakdown support to our members, with a flexible shift pattern of 4 on, 4 off, covering 7am - 9pm.
* Option to join RAC's Group Personal Pension scheme, with contributions matched up to 6.5% on qualifying earnings.
* Core employer-funded life assurance cover of 2x basic salary (4x for pension scheme members), with options to increase coverage.
* Access to a confidential personal support service, available 24/7 for you and your family members aged 16+.
* Car salary sacrifice scheme after 12 months of employment, offering significant tax savings, including electric vehicle options.
* Free RAC Ultimate Complete Breakdown Service from day one.
* Access to Orange Savings, our online discounts portal with thousands of savings on retailers, holidays, tech, and more.
About Us
The RAC has been rescuing the nation’s drivers since 1897. As one of the country’s most trusted brands, we’re committed to developing a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences, fostering an open, accessible, collaborative, and inclusive environment.
If this sounds like the role for you, apply now!
Together, we are all #OrangeHeroes. Be a part of our journey!