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Senior service design lead - end-to-end customer journeys

Reading (Berkshire)
Permanent
Virgin Media O2
Service
Posted: 27 January
Offer description

A leading telecommunications company in the UK is seeking a TCX Service Design Lead to set the strategic direction of service design across the customer lifecycle. The role involves managing and developing teams, embedding service design into product-led environments, and partnering with leadership to deliver cohesive service experiences. Ideal candidates will demonstrate strong leadership, data-driven decision-making, and effective communication skills. The opportunity offers strong remuneration and a commitment to inclusivity. #J-18808-Ljbffr

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