Job Ref: NOB2587
Branch: Nobu Hotel London Portman Square
Location: London Portman Square, West London
Salary/Benefits: £39,000 including rooms service charge and benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 42 hours per week
Posted date: 03/03/2026
Closing date: 05/04/2026
As a Security Officer, you will play an essential role in ensuring the safety, security and wellbeing of our guests, colleagues and hotel. Acting as a visible and reassuring presence, you will support daily operations, respond to incidents with professionalism and care, and help maintain a safe and welcoming environment that reflects Nobu’s standards and values.
Responsibilities
* Ensure the safety, security and wellbeing of all guests, colleagues and the hotel at all times
* Patrol the hotel and surrounding areas, monitoring access points, equipment and surveillance systems
* Complete accurate incident and handover reports, maintaining clear records of events
* Carry out administrative duties during your shift, including logs and system updates
* Respond promptly and calmly to emergencies, providing assistance where required
* Assist with investigations and gather information when incidents occur
* Liaise with management, emergency services and relevant authorities when necessary
* Remain aware of VIP guests on shift and apply appropriate additional security measures
* Support day to day health and safety compliance across the hotel
* Act as a professional point of contact for guests and colleagues, resolving concerns with discretion
* Work collaboratively with all departments to uphold security procedures
* Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We’re Looking For
You bring a minimum of two years’ experience as a Security Officer within a luxury hotel or property environment. You ideally hold a valid SIA licence and emergency first aid certification, with strong knowledge of health and safety, fire safety and security operations procedures. Confident working in a control room environment, you are observant, calm under pressure and professional in your approach. With strong communication skills and a guest focused mindset, you deliver security with warmth, care and integrity.
Benefits of Joining Our Team
* £1000 Refer a Friend Scheme
* Two hotel wide social events each year including our Employee Awards Night
* Discounted overnight stays across Nobu properties worldwide
* Discounted Pilates classes and wellness treatments
* Opportunities to progress within our hotel and the wider Nobu portfolio
* Mental Health First Aiders within the team and access to Hospitality Action
* Up to 33 holiday days through length of service (25 days on a 4 on 4 off pattern)
* Cycle to Work Scheme
* Season Ticket Loan
* Discounts on all food and beverage
* Free meals and refreshments while on duty
* Flu vaccinations and wellness initiatives
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned
Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 243 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted.
You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
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