Job Description
Housing Concierge-(26405)
Description
Housing Concierge
Earn £12.60 ph or Salary £24,638 pa [pro rata] and great benefits including Health Cash Plan
Fixed term (until 30th June), Part time (16 hpw)
Southend-on-Sea
We can’t offer a CoS for this role
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our building is a secure and pleasant place to be, and that we get on with our neighbours.
What you’ll do
1. Walk around the building checking CCTV, fire doors and communal areas
2. Greeting customers and visitors, picking up repairs or cleaning
3. The first line of support for our customers when our wider team or their own support network isn’t around to help!
4. Monitor and respond to incidents calmly, quickly and fairly
5. Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
6. Calm under pressure with great communication skills
7. Passion and experience in supporting others, either personally or professionally
8. Good judgement and clear communication
9. You recognise when things are about to go wrong and are confident intervening in a sensitive way.
10. Create a safe, welcoming and supportive environment
11. Confident lone working
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
12. Be based in our project office in Southend-on-Sea, not far from the town centre
13. Working Saturday and Sunday nights between the hours of 9pm and 5am
14. Although you’ll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings and have frequent one-to-ones with the Client Services Manager during your shift hours.
15. Able to use technology to monitor CCTV, update records and communicate with colleagues with training given.
16. You’ll need an Enhanced DBS check done (we pay for it)
What’s in it for you?
17. 34 days leave, pro-rated (including bank holidays and a “me day”)
18. Paid time off for volunteering
19. Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
20. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
21. Career path with development and an excellent training package
22. Excellent benefits and rewards including supermarket discounts and travel expenses
Find out more
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