Start your Network Engineer career with Thames Water
Kick‑start your IT journey as a Digital Collaboration Engineer Apprentice. You’ll support frontline tech services—AV, booking systems, kiosks, vending, and print—ensuring smooth operations for the UK’s largest water and wastewater provider.
What you’ll do:
1. Troubleshoot and fix hardware/software issues and perform root‑cause analysis
2. Set up and configure AV, booking tools, kiosks, vending devices, and print services
3. Support meeting rooms, booking systems, kiosks, and print workflows
4. Use monitoring tools to spot issues early and keep documentation up to date
5. Work with service leads, product teams, and vendors to resolve requests.
6. Contribute to service reviews and improvement initiatives.
Where you will work:
Location: Clearwater Court, Reading, RG1 8DB office based not hybrid
Hours: 36 hours a week across four working days plus one off-the-job training day
Start date: Sept 2026
Training and qualification:
You’ll study with Firebrand Training Limited, one of the UK’s leading digital training providers.
Your training includes a mix and blend of virtual learning and periodic residential block release at their dedicated training centre in Bedford. Accommodation will be provided.
Qualification: Level 4 Network Engineer Standard- This aligns with British Computer Society, The Chartered Institute for IT for Register of IT Technicians level 4
Duration: Permanent contract with a 27-month structure programme
What you should bring to the role:
7. Drive with own vehicle and business use car insurance will be needed
8. GCSE Maths and English (grade 9-4 / A-C)
9. Min 48 UCAS points or relevant digital level 3 qualification
10. Knowledge of hardware and software issues
11. Ability to manage time well and stay organised
12. Passionate about learning and aligned with Thames Water’s goals for the future
What’s in it for you?
13. Excellent salary: £22,500 annum
14. Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
15. Performance-related pay plan directly linked to company performance measures and targets
16. Generous Pension Scheme through AON
17. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.