Customer Service Advisor - Finance Operations Helpdesk
Location: One Angel Square,
Northampton
Hours: 37 hours per week
Contract Type: Temporary
Pay: £14.88
About the Role
Opus People Solutions on behalf of West Northamptonshire Council is recruiting for a Customer Service Advisor within Finance Operations Helpdesk, you'll be the first point of contact for a wide range of finance-related queries. You'll support internal staff, residents, suppliers, and users across our partner organisations, including:
Cambridgeshire County Council
Milton Keynes City Council
North Northamptonshire Council
West Northamptonshire Council
Northamptonshire Pension Fund …and more.
You'll play a key role in resolving queries, ensuring data accuracy, and delivering exceptional customer service across functions such as Accounts Payable, Income Processing, Debt Recovery, and Direct Payments.
Key Responsibilities
Resolve 80%+ of customer queries at first contact
Accurately assess and record customer needs using appropriate systems
Handle complaints and concerns professionally and efficiently
Continuously seek service improvements
Own customer enquiries and provide timely updates
Use Office 365 and internal systems to manage information securely
Promote inclusive and safe working practices
About You
We're looking for someone who is:
Motivated by helping others
Skilled in handling sensitive queries with empathy and professionalism
Able to work independently and as part of a team
Comfortable using Microsoft Office and willing to learn new systems
Experienced in customer service, ideally in a contact centre or council environment
Essential Qualifications:
GCSEs (or equivalent) in English and Maths
Willingness to undertake training in Office 365 and IT systems
Desirable:
NVQ Level 2 in Customer Service
Formal IT qualification (e.g., ECDL)
Foreign language skills
What We Offer
A dynamic and supportive team environment
Opportunities for professional development
A culture that values innovation, inclusion, and continuous improvement
All appointments are subject to standard pre-employment checks including identity, references, right to work, medical clearance, and qualification verification.
Ready to thrive with us? Apply today and help shape the future of finance operations at West Northamptonshire Council