GCA is looking for a Help Desk Support Specialist with excellent customer service to support an onsite, client-facing IT service center. The ideal candidate will have experience in applying best practices to an enterprise-level, service delivery IT environment with a proven track record of meeting or exceeding contractual service level agreements.
Position Description
* Initiate and resolve service request/problem incidents
* Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
* Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
* Route calls to product line specialists, application, or system support specialists
* Maintain and update records and tracking databases
* Alert management to recurring problems and patterns of problems
* Work with system administrators and developers to ensure services/incidents are completed
* Provide an outstanding customer service experience in a variety of circumstances across all organizational levels
Basic Qualifications
* HS Diploma
* Minimum two (2) years of IT support experience
* Active Directory experience (Preferred)
* Requiresactive DoD 8570 - IAT Level II (e.g., GSEC, Security+ CE, SSCP, or CCNA-Security)
* Active Secret clearance is required to start; TOP SECRET (Preferred)
o MUST be eligible to obtain a TOP SECRET (TS) Sensitive Compartmented Information (SCI)
* Requires prior IT helpdesk (i.e., Tier 1 or 2) experience
GCA is an 8a, Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees, including but not limited to:
Benefits
* Competitive Compensation
* Health and Wellness benefits through Anthem Blue Cross Blue Shield
* 401k Retirement Plan
* Paid Time Off (PTO), starting at 120 hours/year
* Ten (10) paid Federal holidays
Job Type
Full-time, Contract
Schedule
* 8-hour shift (not including meal breaks)
* Monday through Friday
Experience
* Help desk: Minimum 1 year (Required)
License/Certification(s)
* CompTIA Security+ (Required)
Security clearance
* Must be US citizen and suitability to obtain a government-sponsored clearance
* Active Secret clearance (Preferred)
Work Location
* Stafford, VA: 100% onsite, In-person
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